Privacy Policy

**Last updated: 18 September 2026**

1. About this Privacy Policy

RB Event Solutions ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how RB Event Solutions collects, uses, stores and protects personal information when you:

* Visit our website;
* Submit an enquiry;
* Request a quotation;
* Add equipment to a rental enquiry/cart;
* Make a booking;
* Contact us by email, telephone or social media; or
* Otherwise use our services.

We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

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2. Who we are

Business name: RB Event Solutions
Website: www.rbeventsolutions.co.uk / (http://www.rbeventsolutions.co.uk)
Email: enquire.rbeventsolutions@gmail.com
Telephone: 07427 249140

Business address: Sure Store Cannock, WS11 OXG

RB Event Solutions is the organisation responsible for your personal information.

If you have any questions about this Privacy Policy or how we use your information, please contact us using the details above.

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3. Information we collect

Depending on how you use our website and services, we may collect the following information:

Information you provide to us

This may include:

* Full name;
* Email address;
* Telephone number;
* Billing or delivery address;
* Event address/location;
* Event date;
* Event type;
* Equipment requested;
* Rental dates;
* Booking information;
* Information contained in your enquiries or messages; and
* Any other information you choose to provide.

If you use our website's rental enquiry/cart functionality, we may also collect details of the equipment you have selected, including product names, quantities and other relevant booking information.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, such as:

* IP address;
* Browser type;
* Device type;
* Operating system;
* Pages visited;
* Approximate location derived from technical information;
* Website usage information; and
* Information collected through cookies and similar technologies.

The information collected will depend on the features and services enabled on our Wix website.

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4. How we use your information

We may use your personal information to:

* Respond to enquiries;
* Provide quotations;
* Check equipment availability;
* Process rental requests and bookings;
* Arrange equipment collection or delivery;
* Provide event equipment and related services;
* Communicate with you about your booking;
* Process payments where applicable;
* Issue invoices and maintain financial records;
* Provide customer support;
* Manage our business records;
* Improve our website and services;
* Prevent fraud, misuse or security issues;
* Comply with legal and regulatory requirements; and
* Send marketing communications where we have a lawful basis to do so.

We will only use your information for purposes that are compatible with the reason it was collected or where otherwise permitted by law.

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5. Our lawful bases for processing

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract

We may process your information where it is necessary to take steps at your request before entering into a rental agreement or to perform a contract with you.

For example, this may include processing your contact details and event information to provide a quotation or arrange an equipment rental.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and interests.

This may include managing customer enquiries, improving our services, maintaining business records and protecting our website and business.

Legal obligation

We may process information where necessary to comply with a legal obligation, such as accounting, tax or other legal requirements.

Consent

Where required, we may rely on your consent, for example for certain marketing communications or non-essential cookies.

Where we rely on consent, you can withdraw it at any time.

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6. Rental enquiries and bookings

When you submit a rental enquiry through our website, we may use the information you provide to:

* Identify you;
* Contact you about your enquiry;
* Review the equipment you have requested;
* Check availability;
* Prepare a quotation;
* Arrange delivery or collection;
* Discuss setup requirements; and
* Process a booking if you decide to proceed.

Submitting a rental enquiry does **not necessarily create a confirmed booking or payment obligation**. A booking will only be confirmed in accordance with the terms agreed between you and RB Event Solutions.

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7. Who we share your information with

We may share personal information with trusted third parties where this is necessary to operate our business or provide our services.

These may include:

Wix.com: which provides our website and related website services;
* Payment providers, where payment is made online;
* Email and communication service providers;
* Accounting or bookkeeping providers;
* Delivery or courier providers where necessary;
* IT, hosting and security providers;
* Professional advisers where necessary; and
* Government, regulatory or law-enforcement authorities where we are legally required to do so.

We do not sell your personal information to third parties.

Where third-party service providers process personal information on our behalf, we take appropriate steps to ensure that your information is handled securely and in accordance with applicable data protection requirements.

The ICO advises businesses to identify the organisations or categories of recipients with whom personal data is shared in their privacy information.

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8. Wix

Our website is operated using Wix.

Wix may process information relating to visitors and customers in connection with providing website, hosting, security, forms, e-commerce and other services.

Information submitted through our website may therefore be processed by Wix on our behalf.

For more information about how Wix handles personal information, please refer to Wix's own privacy information.

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9. Cookies

Our website may use cookies and similar technologies.

Cookies are small files that are placed on your device when you visit a website. They may be used for purposes such as:

* Making the website function correctly;
* Remembering preferences;
* Security;
* Understanding how visitors use our website;
* Website analytics; and
* Marketing or advertising, where applicable.

Some cookies may be necessary for the website to function and cannot be disabled through our website.

Where cookies are not strictly necessary, we will seek consent where required by applicable law.

The ICO states that website visitors should be informed about cookies and that consent is generally required for non-essential cookies.

You can manage cookies through your browser and, where available, our website's cookie settings.

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10. Marketing

We may occasionally contact existing customers or enquiries about our services, offers or equipment where permitted by applicable law.

Where consent is required, we will ask for your consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by contacting:

Email: enquire.rbeventsolutions@gmail.com

You may also use an unsubscribe option included in a marketing email where one is provided.

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11. How long we keep your information

We will only retain personal information for as long as reasonably necessary for the purposes for which it was collected, including any legal, accounting or reporting requirements.

As a general guide:

- General enquiries:** We may retain information for up to 2 years after the enquiry or last meaningful contact, unless there is a reason to retain it for longer.
- Customer and rental records: We may retain information for as long as necessary to manage our relationship with you and deal with any potential disputes or legal claims.
- Financial and accounting records: We may retain relevant records for the period required by applicable tax and accounting legislation.
- Marketing information: We may retain your marketing preferences until you unsubscribe or otherwise object, subject to applicable legal requirements.

We may retain information for longer where this is necessary to comply with a legal obligation, establish or defend legal claims, or otherwise permitted by law.

The ICO recommends that privacy notices explain how long information is retained or the criteria used to determine the retention period.

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12. How we protect your information

We take reasonable technical and organisational measures to protect personal information against:

* Unauthorised access;
* Accidental loss;
* Destruction;
* Misuse;
* Alteration; and
* Unauthorised disclosure.

However, no website, email transmission or electronic storage system can be guaranteed to be completely secure.

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13. Your data protection rights

Under applicable data protection law, you may have rights including:

* **The right to be informed: about how your information is used;
* **The right of access: to the personal information we hold about you;
* **The right to rectification: of inaccurate or incomplete information;
* **The right to erasure: in certain circumstances;
* **The right to restrict processing: in certain circumstances;
* **The right to object: to certain processing;
* **The right to data portability: in certain circumstances; and
* **The right to withdraw consent: where processing is based on consent.

These rights are subject to certain legal exceptions and limitations.

The ICO confirms that businesses should tell individuals about their applicable data protection rights and how those rights can be exercised.

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14. How to exercise your rights

If you would like to exercise any of your data protection rights, please contact us:

Email: enquire.rbeventsolutions@gmail.com
Telephone: 07427 249140

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before providing personal information or carrying out certain requests.

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15. Complaints

If you have concerns about how RB Event Solutions handles your personal information, please contact us first using the details above so that we can try to resolve your concern.

You also have the right to complain to the UK's data protection regulator:

- Information Commissioner's Office (ICO)

You can find information about making a complaint on the ICO website.

- https://ico.org.uk/make-a-complaint/

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16. International transfers

Some of the service providers we use may process personal information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

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17. Children's information

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children where this is not necessary for providing our services.

If you believe that a child has provided us with personal information unnecessarily, please contact us.

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18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

The latest version will be published on this page with the **"Last updated"** date shown at the top.

The ICO recommends regularly reviewing privacy information and updating it when your processing activities change.

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19. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

RB Event Solutions:
-Email: enquire.rbeventsolutions@gmail.com
Telephone: 07427 249140
Website: www.rbeventsolutions.co.uk
Business address: Sure Store Cannock, WS11 OXG

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