Terms & Conditions

1. About these Terms & Conditions

These Terms & Conditions apply to the hire of audio visual, event production and related equipment supplied by RB Event Solutions ("we", "us", "our").

By accepting a quotation, booking equipment or entering into a hire agreement with us, you agree to these Terms & Conditions.

These Terms apply alongside any quotation, booking confirmation or other written agreement provided to you.

Where there is a conflict between these Terms and a specific written agreement, the specific agreement will take precedence to the extent of that conflict.

2. About RB Event Solutions

Business name: RB Event Solutions
Website: www.rbeventsolutions.co.uk
Email: enquire.rbeventsolutions@gmail.com
Telephone: 07427 249140

Business address: Sure Store, Cannock, WS11 OXG

RB Event Solutions provides event equipment hire and related services, including, where agreed:

PA and sound equipment;
Speakers and amplifiers;
Microphones;
Mixing equipment;
Lighting equipment;
Mains power and distribution equipment;
Cabling;
Rigging equipment;
Event production equipment; and
Delivery, collection, setup and technical support.
3. Enquiries and quotations

Submitting an enquiry through our website does not automatically constitute a confirmed booking.

Equipment added to a website cart or rental enquiry is not guaranteed to be available until RB Event Solutions has confirmed availability.

A quotation may specify:

Equipment to be supplied;
Hire period;
Delivery and collection arrangements;
Setup and technical services;
Hire charges;
Additional charges;
Deposit requirements; and
Payment deadlines.

A booking becomes confirmed once we have accepted the booking and any required payment, deposit or other agreed requirements have been received.

4. Prices and quotations

Prices quoted by RB Event Solutions will normally be stated in pounds sterling (£).

Unless specifically stated otherwise, a quotation may include only the equipment and services expressly listed in that quotation.

Additional charges may apply for services such as:

Delivery;
Collection;
Setup;
Breakdown;
Extended hire periods;
Additional equipment;
Additional crew or technicians; or
Changes requested after the original quotation.

Any additional charges will be communicated to you before they are incurred where reasonably possible.

5. Hire period

The hire period will be stated in the quotation or booking confirmation.

The customer must ensure that hired equipment is available for collection or return at the agreed time.

If equipment is retained beyond the agreed hire period without our prior agreement, additional hire charges may apply.

Any extension to a hire period is subject to equipment availability.

6. Equipment condition

RB Event Solutions will provide equipment that is reasonably suitable for the agreed purpose and in an appropriate working condition.

Customers should inspect equipment as soon as reasonably possible after receiving it.

If you believe equipment is damaged, defective or missing, you should notify RB Event Solutions as soon as possible.

Customers should not attempt repairs or modifications to equipment unless expressly authorised by RB Event Solutions.

Consumer customers retain their statutory rights. Terms cannot remove or reduce legal rights relating to goods that are faulty, unsafe or not as described.

7. Customer responsibility for equipment

The customer is responsible for taking reasonable care of all hired equipment while it is in their possession or control.

The customer must:

Use equipment only for its intended purpose;
Follow any instructions provided;
Keep equipment reasonably protected from damage;
Prevent unauthorised persons from using equipment where reasonably possible;
Not modify equipment without permission;
Not remove identifying labels or markings;
Not attempt unauthorised repairs; and
Inform RB Event Solutions promptly if equipment is damaged, lost or stolen.
8. Damage, loss and theft

The customer may be responsible for reasonable costs resulting from loss of or damage to hired equipment where the damage or loss has resulted from the customer's actions, negligence, misuse or failure to take reasonable care.

Any charge for damage, loss or replacement will be based on the reasonable cost of repair or replacement, taking into account the circumstances and applicable law.

RB Event Solutions will not automatically charge a customer for damage where the customer is not responsible for it.

9. Safe use of equipment

Customers must use all equipment safely and in accordance with any instructions supplied.

Electrical equipment must be connected to a suitable electrical supply.

Where equipment requires specialist installation, rigging or electrical work, customers must not carry out such work unless they are appropriately competent and authorised to do so.

For equipment supplied with specific safety requirements, those requirements must be followed.

RB Event Solutions may refuse to supply, install or operate equipment where we reasonably believe that the proposed use would create an unacceptable safety risk.

10. Rigging and suspended equipment

Where RB Event Solutions supplies rigging equipment or suspended equipment, it must only be installed and used in accordance with the agreed method of installation and applicable safety requirements.

The customer must provide accurate information about the venue, installation location and relevant site conditions.

RB Event Solutions may decline a rigging installation where the venue, structure, weather conditions or other circumstances are unsuitable or unsafe.

Any venue-specific requirements should be provided to us before the booking.

11. Outdoor events and weather

For outdoor events, customers are responsible for providing suitable protection for equipment where required.

Equipment must be protected from:

Rain;
Excessive moisture;
Flooding;
Extreme weather;
Excessive heat; and
Other environmental conditions that could cause damage.

RB Event Solutions may suspend or alter the provision of equipment or services where weather or site conditions create a reasonable safety risk.

Where an outdoor event is affected by severe weather, we will discuss available options with the customer.

12. Delivery and collection

Where delivery and/or collection is included in the booking, the agreed delivery and collection arrangements will be stated in the quotation or booking confirmation.

The customer must ensure that:

Suitable access is available;
Someone authorised to receive the equipment is available where required;
There is sufficient space for equipment delivery;
Any access restrictions have been communicated to us; and
The equipment can be safely delivered and collected.

Additional charges may apply where significant delays or additional work arise because the information supplied by the customer was inaccurate or access is not reasonably available.

13. Setup and technical services

Where setup, operation or technical support is included, the scope of the service will be stated in the quotation.

Unless specifically agreed, equipment hire does not automatically include:

An operator;
Event production management;
Venue staff;
Electrical installation;
Stage management; or
Continuous technical support throughout an event.

Any additional services can be agreed separately.

14. Customer cancellation

Customers may request cancellation of a booking by contacting RB Event Solutions.

Any applicable cancellation charges or refunds will depend on:

The terms of the specific booking;
How much notice is provided;
Costs already incurred;
Equipment availability and preparation;
Services already provided; and
Whether the customer is acting as a consumer or business.

Any cancellation charge must be reasonable and proportionate to the circumstances. Consumer contract terms must be fair and transparent.

15. RB Event Solutions cancellation

RB Event Solutions may need to cancel or modify a booking in exceptional circumstances, including circumstances involving:

Equipment failure;
Equipment becoming unavailable;
Health and safety concerns;
Venue restrictions;
Severe weather;
Circumstances outside our reasonable control; or
Other circumstances that make providing the agreed service impractical or unsafe.

Where we cancel a confirmed booking and the customer has paid for services that we cannot provide, we will discuss an appropriate refund or alternative arrangement, subject to the customer's statutory rights.

16. Equipment substitution

Occasionally, the exact equipment originally requested may become unavailable because of circumstances such as damage, technical failure or another booking issue.

Where reasonably possible, RB Event Solutions may offer equipment of equivalent or suitable specification.

We will discuss significant substitutions with the customer before supplying them where reasonably possible.

17. Payment

Payment arrangements will be stated in the relevant quotation or booking confirmation.

Depending on the booking, payment may be required:

In full before the hire period;
By an agreed deposit followed by a balance payment; or
Under another payment arrangement agreed in writing.

Failure to make an agreed payment by the required date may result in the booking being delayed or cancelled, subject to applicable law and the terms of the agreement.

18. Security deposits

Where a security deposit is required, this will be communicated to the customer before the booking is confirmed.

A deposit may be used to cover reasonable costs arising from damage, loss or other customer responsibility under these Terms.

Any remaining balance of the deposit will be returned in accordance with the arrangements communicated at the time of booking.

19. Customer information

Customers are responsible for providing accurate information when making an enquiry or booking.

This includes information such as:

Event date;
Event location;
Event times;
Venue access;
Equipment requirements;
Power requirements;
Setup requirements; and
Contact information.

Incorrect or incomplete information may affect our ability to provide the requested equipment or services.

20. Venue requirements

The customer is responsible for obtaining any necessary permission from the venue or event organiser for the installation and use of hired equipment.

Where relevant, customers should ensure that the venue permits:

Sound equipment;
Lighting;
Rigging;
Electrical equipment;
Delivery vehicles;
Setup and breakdown; and
The use of any other equipment included in the booking.
21. Noise and venue restrictions

The customer is responsible for complying with reasonable venue restrictions and any applicable requirements relating to noise, operating hours and use of the premises.

RB Event Solutions cannot guarantee that a venue will permit a particular sound level, lighting configuration or equipment setup.

22. Liability

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

In particular, nothing in these Terms limits your statutory rights or our liability for matters that cannot lawfully be excluded or limited.

For consumer contracts, businesses cannot use terms that remove responsibility for death or personal injury caused by negligence, or remove statutory rights relating to faulty or misdescribed goods.

Subject to the above, RB Event Solutions will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

23. Events outside our reasonable control

RB Event Solutions will not be responsible for delays or failure to provide services caused by circumstances outside our reasonable control.

These may include:

Severe weather;
Flooding;
Fire;
Power failure;
Road closures;
Serious transport disruption;
Government restrictions;
Venue closure;
Equipment supply disruption;
Serious illness or accident;
Industrial action; or
Other circumstances that could not reasonably have been prevented.

Where such circumstances occur, we will make reasonable efforts to communicate with the customer and agree an appropriate solution.

24. Website information

We aim to ensure that information displayed on our website is accurate and up to date.

However:

Product images may differ slightly from the equipment supplied;
Equipment specifications may change;
Availability is not guaranteed until a booking is confirmed; and
Website prices or descriptions may occasionally contain errors.

If an error is identified before a booking is confirmed, we will contact the customer where reasonably possible.

25. Website rental enquiries

Adding equipment to a website cart and submitting a Rental Enquiry does not itself guarantee availability or create a confirmed booking.

The enquiry allows RB Event Solutions to review the requested equipment and event details before confirming availability and providing a quotation.

26. Privacy

Personal information provided to RB Event Solutions will be handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it and how we use and protect it.

27. Intellectual property

Unless otherwise stated, the content of the RB Event Solutions website, including branding, logos, photographs, graphics, text and other materials, belongs to RB Event Solutions or the relevant rights holder.

You must not reproduce, copy, modify or distribute our website content without permission, except where permitted by law.

28. Complaints

If you have a complaint about our equipment or services, please contact us as soon as possible.

Email: enquire.rbeventsolutions@gmail.com
Telephone: 07427 249140

We will review the complaint and aim to resolve the matter fairly and reasonably.

29. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in these Terms affects any mandatory consumer rights or legal protections that apply to you.

30. Changes to these Terms

We may update these Terms & Conditions from time to time.

The version applicable to a particular booking will normally be the version that applied when the booking was confirmed, unless a change is required by law or otherwise agreed with the customer.

The latest version will be published on this website.

31. Contact RB Event Solutions

RB Event Solutions

Website: www.rbeventsolutions.co.uk
Email: enquire.rbeventsolutions@gmail.com
Telephone: 07427 249140

Business address:
Sure Store, Cannock, WS11 OXG